Google's Shared Docs and Sheets

Google's shared documents and spreadsheets are wiki files that are great for team collaboration.

I set up shared spreadsheets for my clients to begin tracking sales, costs and profit and set the stage for doing forecasting. These spreadsheets are also a great way to involve staff, giving them a turn at the controls to run the venture, set destinations and steam towards far away lands.

Google documents are great for collaborating with team members on Job duties, work processes and frequently asked questions. They clarify what's expected and how to get things done.

I encourage my clients to have their staff post their questions in a FAQ format; when the employer answers the question, the knowledge is captured. Staff gradually builds a library of FAQ. When new employees come aboard with questions, the experienced staff can respond, "Let's look in the FAQ. Here's that question and an answer." or "Great question, you can add it to the FAQ; then we'll get the answer from the boss." Gradually, there is less time spent answering the same questions. Life is good!